Frequently Asked Questions

Prices and any additional related charges (where applicable) are as published in the confirmation of sale which is emailed following every order. Where Value Added Tax (VAT) is chargeable, this will be added and displayed separately at the checkout, and on the order summary and receipt at the current prevailing rate. This rate may vary from time to time. Payment for Goods and/or Services is accepted through major credit and/or debit cards. Your card will be charged directly after your order has been placed but the time taken to process the payment through your account will be dependant on your card provider. We accept no liability if a payment is refused or declined by the credit or debit card provider for any reason. We accept no liability for any loss or damage, arising directly or indirectly, as a result of a payment being refused or declined. Confirmation of your payment will be displayed on screen once it has been authorised and accepted. You will also receive confirmation of the transaction to the email address you have provided. We reserve the right to refuse to process payments. We may at our sole discretion do such checks as we may deem fit before processing a credit or debit card payment from the user, for security reasons. As part of such checks, we may disclose personal data to third parties for the purpose of carrying out these security checks. In the event that we are not satisfied with the credibility of the User, we will have the right to reject the payment. We will not be liable for any damages resulting from our decision not to process a payment made through our Online Payments facility.

Ready to order?

Here you’ll find all the info you’ll need about how we post, ship and deliver our goods.

UK Standard Delivery

UK Standard Delivery is £1.85 (plus £1 for each additional item) or £7.50 depending on the product ordered. Smaller items are sent First Class with Royal Mail, larger packages are sent next day delivery with Fedex.

Priority Orders

Should you require items prior to 9am the following day please contact us for a shipping quote. Orders need to be completed prior to 2pm for us to prepare and despatch.

Despatch Times

Orders received weekdays prior to 2pm are despatched the same day.

Terms Of Postage

Royal Mail aim to deliver First Class post the next working day including Saturdays.

Fedex Standard Delivery is by 6PM weekdays.

If you are not around to take delivery of your parcel or it won’t fit through your letterbox, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done. Fedex will leave a ‘sorry we missed you’ card with details on how to reschedule / how to request collection from your local Fedex depot.

Overseas Orders

Customers located outside of the UK are asked to contact us for a postage quote.

Our office address is 120 Clydesdale Place, Leyland PR26 7QS

Our office is open as follows: Monday: 09:00 – 16:30 Tuesday: 09:00 – 16:30 Wednesday: 09:00 – 16:30 Thursday: 09:00 – 16:30 Friday: 08:30 – 16:00 Saturday/Sunday: Closed

Yes, absolutely. Please give us a call first – 01257 793 113. Office hours are generally 09:00 – 16:30 Monday to Friday.

Most brackets on the market are compatible with the SolarFlash®. The bracket would need to have a least a 30mm elbow to provide clearance from the roofing material underneath. You can contact us via email / phone to check compatibility of the bracket you intend to use.

The standard HallClip® measures approx. 15mm x 15mm and is designed to fit chase joints of 6mm – 18mm. The HallClip+® is a larger clip measuring 30mm x 25mm and will fit chase joints of 16mm – 26mm.

A pack of 50 standard HallClips® will fix up to 20 linear metres of flashing. One pack of the larger HallClip+® will fix up to 10 linear metres of flashing.

We have an installation video available here.

The HookPull® helps position slates when using our HallHook® product. Once your slate is in place, gently pull the HookPull® until the HallHook® hooks the base of the slate.  

One pack includes 10 HallHooks® and 1 HallHook®.

You can watch our installation videos here

Our range of SolarFlash® products can be used with (but not limited to) the following:

• Cambrian
• Flat Tiles
• Slates
• Profile Tiles

Per building regulations and the manufacturers specification for that roofing material, but never less than 20 degrees. SolarFlash® is designed to give a maximum 4 inch / 100mm headlap, and is designed for single lap tile layout and double lap slate layout (with slates, the pitch is as per the building inspectors recommendation).

We currently supply 4 different SolarFlash® kits:

• SolarFlash® Slate New Build Kit
• SolarFlash® Slate Refit Kit
• SolarFlash® Flat Tile Kit
• SolarFlash® Profile Tile Kit

You can buy SolarFlash kits directly from this website

We have installation videos available here

On a new build, the answer is a straight yes, because you would position the brackets in exactly the same way as on a battened roof. On a retrofit, when you are replacing the last course of slates, you can't access the nailholes, so you would need to use the HallHook. On a battened roof the nail holes are determined by the battens. On a sark boarded roof, the nails should be in the right position but they could be in a different position. If the nails are not in the same position on a battened roof, then the HallHook can't work effectively as the lap could be compromised. Note: The hood on the SolarFlash® has a depth of 40mm. The Bracket should sit within the hood. If the Elbow (the first bend after the fixing plate) is greater than 40mm it will not fit within the hood. Either the bracket needs to have an elbow of less than 40mm OR you would need to find the rafter, cut a hole in the sark board, exposing the rafter under the sark board and attach the bracket directly to the rafter.

It depends on whether the nails are in the right position. On a battened roof the nail holes are determined by the battens. On a sark boarded roof, the nails should be in the right position but they could be in a different position.

If the nails are not in the same position on a battened roof, then the HallHook® can't work effectively as the lap could be compromised.

Unwanted items

Please contact us should you wish return your unwanted item within 14 days of receipt unused, unopened, in its original condition and packaging. Returned products must be in a re-sellable condition. All returns must be accompanied by a valid confirmation email including your order reference number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

Refunds on unwanted items

Once the unwanted item is has been received to our premises it will be inspected. Provided it meets our return policy conditions, we will then process a refund for the product. Refunds will be applied to the payment method that was used to purchase the item.

Damaged or Faulty Items

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please contact us immediately. In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights. In all cases, items will be inspected and if confirmed as faulty we will issue a suitable form of redress be it replacement or refund. If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.

Orders placed before 12 noon are dispatched for next-day delivery before 16:00. Need it sooner? Contact us for expedited delivery options.