Privacy Policy
About this privacy policy
This privacy policy has been written to provide you with information about how Hallclip Limited (trading as Genius Roof Solutions) (“Genius Roof Solutions”, “we”, “us”, “our”) handles or intends to handle personal information relating to visitors to our website (https://www.geniusroofsolutions.com/) in accordance with the UK General Data Protection Regulation (“UK GDPR”). This policy relates specifically to our collection and use of personal information of visitors to our website.
About us
We are Hallclip Limited, trading as Genius Roof Solutions. We are a private limited company (company number 05292642). Our registered office address is Lakemba Preston Nook, Eccleston, Chorley, Lancashire, PR7 5TL. We are registered as a data controller with the Information Commissioner’s Office.
We aim to process information about you fairly, lawfully, and in a transparent manner. The aim of this policy is to provide you with sufficient information for you to be able to understand what we are doing with your information. If you are unsure how we are handling information about you or you think we could improve our privacy information, please let us know.
Information we collect
We collect and hold a range of information about visitors to our website. This includes:
- Contact details such as your name, email address, postal address and telephone number to process, fulfil and ship your order.
- Profile details such as your interests, preferences, feedback and survey responses for marketing purposes and for ways to identify areas of improvement.
- Records of your correspondence you submit to us via our website, Amazon, eBay or emails to process, fulfil and ship your order.
- Technical data including your IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) and to use data analytics to improve our website, marketing, relationships and experiences.
- Your marketing and communications preferences to use data analytics to improve our website, marketing, relationships and experiences.
Automated technologies or interactions:
If you use our website, we automatically collect the following information:
- web usage information (e.g. IP address), your login information, browser type and version, time zone setting, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators (URLs) clickstream to, through and from our website (including date and time); time on page, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs).
Where we collect information about you in the ways described above, we do so on the basis that it is in our legitimate interests to collect and process this data. In most situations this will be anonymised but we collect and process this data to ensure that our site is functioning properly and that our customer experience is to the standard that you and we expect.
No automated decision-making or profiling will take place using your personal data.
How do we use cookies?
Genius Roof Solutions uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – we use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – we use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and you can opt in to strictly necessary cookies only on our website, however, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites.
Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Purposes for processing
We have set out below a description of all the ways we plan to use your information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We may process your information for more than one lawful ground depending on the specific purpose for which we are using your information.
| Purpose / Activity | Type of Information | Lawful Basis for Processing Information |
| To register your interest in Genius Roof Solutions through our Website, via email, eBay, Amazon or social media channels including LinkedIn and Instagram | Contact details Profile details Marketing and communications preferences | Consent |
| To respond to customer enquiries, process, fulfil and deliver customer orders including credit checks | Contact details Bank / payment details | Legitimate interests to meet the expectations of customers in line with our business activities and services. |
| To enable you take part in surveys and/or consultations | Contact details Profile details Marketing and communications preferences | Necessary for our legitimate interests to study how visitors use our website, to develop our website and grow our business – no consent options as per above comment |
| To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Contact details Profile details Technical data | Performance of a legal obligation Necessary for our legitimate interests of running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise |
| To manage our relationship with visitors to our website, including responding to correspondence | Contact details Profile details Records of correspondence | Necessary for our legitimate interests to improve our services |
| To use data analytics to improve our website, marketing, relationships and experiences | Technical information | Consent and necessary for our legitimate interests to better understand visitors to our website and their use of our services, to keep our website up to date, to develop our business and to inform our marketing strategy |
| To send you our email updates because you have requested us to do so | Contact details Marketing and communications information | Consent Necessary for our legitimate interests to develop our products and services and to grow our business |
Our marketing communications
Where you have agreed for us to contact you with updates relating to Genius Roof Solutions, we will send you information we believe might be of interest to you via email or text message (we call this marketing communications).
You can ask us to stop sending you marketing communications at any by following the unsubscribe links on any marketing communications sent to you or by contacting us at any time.
Sharing personal information
Where necessary or required, we may share your personal information with third party service providers, in connection with services performed on our behalf. These include but are not limited to;
- our shipping and delivery partner to fulfil customer orders
- our IT, platform and analytics and search engine providers that assist us in the improvement and optimisation of our website.
- our accountants for financial compliance
- our credit check partner
- With government bodies and law enforcement agencies.
- With our insurers and legal advisers.
- With third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
This list is not exhaustive as there are other circumstances where we may also be required to share information, for example:
- To meet our legal obligations.
- In connection with legal proceedings (or where we are instructed to do so by Court order).
Our relationships with third party service providers are governed by contractual provisions with us and they only have access to personal information to perform the described purposes and may not use it for other purposes. Genius Roof Solutions go through extensive due diligence processes with our providers to enable us to provide you with continued assurance about how we process and manage your data.
Where we store personal information
The personal information that we collect is stored within the UK and European Economic Area (EEA). However, there may be some circumstances where it is necessary to transfer and store personal information at a destination outside the UK or the EEA. In these circumstances, we will take all steps reasonably necessary to ensure that personal information is treated securely and in accordance with data protection law and, in the event that personal information is transferred outside the UK or the EEA, shall ensure that this is carried out subject to the requirements of the UK GDPR.
How long we keep it for
We will only retain personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Personal data will be kept securely in accordance with this policy.
Personal data is used and stored securely and is retained in accordance with statutory retention periods. Typically, this is six years and no more than 7 years unless otherwise specified.
Your rights
Under the UK GDPR and the Data Protection Act 2018, you have the following rights:
- Right of access – You have the right of access to information we hold about or concerning you.
- Right of rectification or erasure – If you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, or if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data.
- Right to restriction of processing – In certain circumstances, you have a right to request that we refrain from processing your data.
- Right of portability – In certain circumstances, you have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller.
- Right to object – In certain circumstances, you have a right to object to our processing of your personal data.
- Right to withdraw consent – In the circumstances where you may have provided consent to the collection, processing and transfer of personal information for a specific purpose has been provided, you have the right to withdraw consent for that specific processing at any time.
Please note, there are some specific circumstances where these rights do not apply and we can refuse to deal with your request.
To exercise any of these rights or to make any such requests, you may do so in writing, verbally, in person or over the telephone to Julia White at Genius Roof Solutions;
120 Clydesdale Place, Moss Side Industrial Estate, Leyland, PR26 7QS, United Kingdom
In accordance with GDPR, Genius Roof Solutions will respond to your request as quickly as possible. This must be no later than one calendar month, starting from the day they receive the request. If your request is complex or you make more than one, the response time may be a maximum of three calendar months, starting from the day of receipt.
Complaints
If you have a concern about the way we are collecting or using personal information, we would ask that you raise your concern with us in the first instance by using the contact details above at Genius Roof Solutions.
You also have a right to lodge a complaint with the Information Commissioner’s Office (ICO) should you feel that we have not handled your information in line with legislative and regulatory requirements. They can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113 | www.ico.org.uk
Contact Details
For further information on how to request your personal information, exercise any of your data protection rights or request further information in relation to how and why we process your information, you can contact us by emailing julia@geniusroofsolutions.com.
